By Josh Recamara
Novatae Risk Group, the wholesale division of World Insurance Associates, has appointed Kimberly Jenkins as its new chief operating officer.
In this role, Jenkins (pictured above) will oversee the firm's operational and business strategies, focusing on driving profitable growth through improved efficiency, modernized systems and enhanced client solutions. She will serve on both the Novatae executive leadership team and World's corporate operations leadership team.
Her appointment follows recent leadership changes at Novatae. In August, Richard Kerr stepped down as CEO, and Nick Greggains assumed all of his responsibilities in addition to leading the wholesale division.
According to the company, Jenkins brings extensive experience in developing and executing strategies that strengthen employee engagement, streamline operations and enhance client satisfaction. Her leadership is expected to help advance Novatae’s operational performance and support the group’s continued growth within the wholesale insurance market.
Jenkins said she aims to build on the momentum Novatae has achieved in recent years by refining its business strategy and advancing process improvements. Her focus will be on initiatives that promote employee and client satisfaction while driving operational excellence across the organisation.
With more than 25 years of leadership experience in client service operations, Jenkins previously served as head of strategic planning and chief M&A officer at DUAL North America. Before that, she led operations for large accounts at Willis Towers Watson and held senior roles at Nielsen and Hewitt Associates. She holds an MBA from DePaul University’s Driehaus College of Business and a bachelor’s degree from the University of Michigan.
World Insurance Associates noted that Jenkins’ background in client service operations will be instrumental as Novatae continues to enhance its infrastructure and position itself for long-term growth. Her appointment reinforces the firm’s strategy of investing in leadership talent to strengthen its wholesale and specialty insurance capabilities.
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